Blow your customers away with a custom, 24/7 end user IT help desk.Provide customers with anytime, US-based IT services support at a low, per-user cost. From hardware and software to special services around cloud products like Office 365, we've got all bases covered by our incredible, certified professionals.
We're an always-on extension of your organization, but you'll get all the credit for the help.Provide your customers with a unique, dedicated phone number and email address to reach our support staff. Concierge representatives will help fulfill requests and solve issues as your company, under your brand name.
Tailor your IT and cloud support services to the specific products and services you sell.Your customers will benefit from a fully-customizable frequently asked questions library—addressing all the hardware, products and services you support today. An escalated issue will automatically create a new entry for faster future resolutions.
Count on our certified support experts to resolve your toughest requests.Lean on our credible experts so you can focus on your business. We have certified representatives to back your specialized cloud products, including Office 365. Give them a try and we guarantee you'll be impressed.
Learn more about customer service-as-a-service with Concierge.Differentiate your business and build recurring revenue with 24/7 Office 365 support and other cloud support services. Check out our datasheet to learn more about BitTitan Concierge.
Expand your IT support without adding headcount.
Differentiate your business and give your customers enterprise-quality, US-based support—without the enterprise price tag. Appear larger with professional, always-available staff answering as your brand.
Align help desk resolutions with opportunities to make extra profits. Concierge representatives can offer relevant upsell and cross-sell recommendations based on insights gathered from common requests and issues.
Become a trusted expert and your customers' go-to source for IT cloud services. Support tickets are created for every case so you stay informed of common issues and can educate your customers.
Concierge makes it really easy for us to grow. We can focus on the sales and marketing of the business, putting the technical talent toward development, pre-sales, or demos. We don’t have to employ someone for $50,000 to sit there and wait for a phone call. The customer pays for what they need and we don’t have to worry about it—it’s just dealt with.
David Braband, Co-founder, GoCloud Systems
Three different ways to use Concierge
24/7 FAQ Support
24/7 Office 365 Support
24/7 Desktop and Mobile Support
Bundle. Upsell. Cross-sell.
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