• Concierge

    Blow your customers away with a custom, 24/7 end user IT help desk.

    Provide customers with anytime, US-based IT services support at a low, per-user cost. From hardware and software to special services around cloud products like Office 365, we've got all bases covered by our incredible, certified professionals.

  • Concierge

    We're an always-on extension of your organization, but you'll get all the credit for the help.

    Provide your customers with a unique, dedicated phone number and email address to reach our support staff. Concierge representatives will help fulfill requests and solve issues as your company, under your brand name.

  • Concierge

    Tailor your IT and cloud support services to the specific products and services you sell.

    Your customers will benefit from a fully-customizable frequently asked questions library—addressing all the hardware, products and services you support today. An escalated issue will automatically create a new entry for faster future resolutions.

  • Concierge

    Count on our certified support experts to resolve your toughest requests.

    Lean on our credible experts so you can focus on your business. We have certified representatives to back your specialized cloud products, including Office 365. Give them a try and we guarantee you'll be impressed. 

  • Concierge

    Learn more about customer service-as-a-service with Concierge.

    Differentiate your business and build recurring revenue with 24/7 Office 365 support and other cloud support services. Check out our datasheet to learn more about BitTitan Concierge.
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  • Overview
  • 100% White-labeled
  • Custom support
  • Certified experts
  • Learn More

Offer top notch support without breaking the bank or hiring staff.

Be available to support your customers 24/7 at a low per-user, per-month price.

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Expand your IT support without adding headcount.

Affordable differentiation

Differentiate your business and give your customers enterprise-quality, US-based support—without the enterprise price tag. Appear larger with professional, always-available staff answering as your brand.

Upsell opportunity

Align help desk resolutions with opportunities to make extra profits. Concierge representatives can offer relevant upsell and cross-sell recommendations based on insights gathered from common requests and issues.

Build credibility

Become a trusted expert and your customers' go-to source for IT cloud services. Support tickets are created for every case so you stay informed of common issues and can educate your customers.

I’ve been looking for ways to move past migrations and attach managed services to my Office 365 deals. Concierge and MissionControl for Office 365 are allowing me to add value for my customers after the migration and to build recurring revenue.

Chuck Strain, Principal Architect, DynTek Services, Inc.

Three different ways to use Concierge

24/7 FAQ Support
Fully customizable FAQ library with support tickets created for every case. 
24/7 Office 365 Support
Everything in 24/7 FAQ Support, plus remote desktop support for Office 365 from certified professionals.
24/7 Desktop and Mobile Support
Everything in 24/7 Office 365 Support, plus end user support across desktop and mobile devices, including other hardware and software.
 

Bundle. Upsell. Cross-sell.

MissionControl for Office 365

Provide advanced management, compliance, reporting, alerting and auditing to your customers' Office 365 environments—all without the need for PowerShell.

Learn More

Mailbox Migration

Migrate mailboxes with the industry-leading solution to reduce costs and shorten project timelines. Migrate nearly any source to any destination with MigrationWiz.

Learn More

Document Migration

Add documents to your migration projects for extra revenue. Move files to OneDrive at lightspeed and collect on Microsoft incentives.

Learn More

Concierge Infographic

Concierge Infographic

The Modern MSP: How to Build Managed Service Offers Webinar

The Modern MSP: How to Build Managed Service Offers Webinar

Top Office 365 Support Issues to Equip your Help Desk Blog Post

Top Office 365 Support Issues to Equip your Help Desk Blog Post

YouTube Video