The recent and widespread shift to remote operations has led to a flurry of activity for many MSPs and IT service providers. They’ve had to quickly sp

Hybrid Exchange migrations are one of the most common strategies for larger organizations to adopt Microsoft 365. With new capabilities now live in Mi

The COVID-19 pandemic has forced countless businesses to pivot from routine operations and implement a remote work plan for their workforce. For some

This article will be updated periodically to reflect changing market conditions or policies as communicated by Microsoft. Last updated: August 2020. T

With Microsoft Teams quickly gaining adoption in the Office 365 suite, tenant-to-tenant migration projects now include a new workload. Not all organiz

Like it or not, Microsoft Teams is here to stay. The rise of workstream collaboration platforms - namely Teams and chief rival Slack - have seen treme

Office 365 Tenant Migrations: Best Practices is a three-part series on Bits & Bytes featuring expert advice from Nero Blanco, an IT service provid

Office 365 Tenant Migrations: Best Practices is a three-part series on Bits & Bytes featuring expert advice from Nero Blanco, an IT service provid

Office 365 Tenant Migrations: Best Practices is a three-part series on Bits & Bytes featuring expert advice from Nero Blanco, an IT service provid

Migrations to a cloud office suite are a key part of a broader digital transformation plan. They can also be a great source for project-based revenue

One of the most powerful capabilities for enterprise migrations performed with MigrationWiz is the BitTitan SDK. When user numbers rise well into the

As the Office 365 user base continues to grow, so will the need to migrate people and data between different tenants. It’s a trend we’ve seen emerge o

It’s all too easy to misinterpret what is meant by “End of Extended Support” for Microsoft products, sometimes with disastrous results. A failure to m

This article originally appeared in Channel Partners.  It’s valuable to think about what 2019 is likely to bring as we take stock of the major events

Recently, a group of companies that support MSPs — including BitTitan — teamed up with Osterman Research. The objective was to learn about the needs o

In November of 2018, Microsoft announced the beginning of the 24-month countdown until extended support for SharePoint 2010 will be discontinued. This

Technologists across Africa have reason to celebrate this New Year.  As Microsoft’s target date for the availability of Azure data centers in Cape Tow

When Microsoft first introduced their Business Productivity Online Suite (BPOS) in April 2009, partners were alarmed. They feared these new online ver

Zombie uprisings, bat swarms, and creaky door hinges may haunt your nightmares around Halloween season. The thought of a migration project gone awry?

You've heard it over and over: Monthly Recurring Revenue (MRR) is the ultimate goal. The holy grail. The most important business model holding the att

Let’s face it: moving isn’t fun. Relocating to a new home or city might be an exciting prospect, but the thought of physically transporting all of you

This is the seventh installment in a new series on the BitTitan blog, “The Complete MSP,” built to help IT professionals stay ahead of the Azure curve

This post has good news and bad news. Let’s get the bad out of the way first. Microsoft is raising the commercial price of its perpetually-licensed Of

This is the fifth installment in a new series on the BitTitan blog, “The Complete MSP,” built to help IT professionals stay ahead of the Azure curve a

This is the fourth installment in a new series on the BitTitan blog, “The Complete MSP,” built to help IT professionals stay ahead of the Azure curve

“Digital transformation” is arguably one of the most buzzed about buzz phrases in technology – in existence, perhaps. But, what does it really mean? A

This is the third installment in a new series on the BitTitan blog, “The Complete MSP,” built to help IT professionals stay ahead of the Azure curve a

Every self-appointed expert sings the praises of Monthly Recurring Revenue (MRR). There’s no doubt it’s great to sell once and get paid every month fo

This is the second installment in a new series on the BitTitan blog, “The Complete MSP,” built to help IT professionals stay ahead of the Azure curve

This is the first installment of a new series on the BitTitan blog, "The Complete MSP," built to help IT professionals stay ahead of the Azure curve a

Heading into 2018, we knew M&A activity in the managed service provider space was going to continue gaining speed. But this market consolidation i

This article originally posted on The Enterprisers Project.  Businesses with European customers have a new line item in their budgets for 2018: The Ge

This article originally posted on Channel Futures. Automation is the name of the game in today's IT world. If you're an MSP and are missing out on opp

Amidst the wave of change from digital transformation initiatives, business leaders across industries remain focused on ways to improve their bottom l

While automation isn’t the newest form of technology in the press today, it is arguably primed to have the greatest impact on how people and businesse

Pricing your services based on your costs creates a peril; any bargaining eats your margin. Yes, you may charge a fixed fee or tiered-level prices for

As businesses continue to contend with digital disruption, IT is facing an upheaval as it evolves from a support to a leadership role. As an IT profes

Last week, vendors shared with Channelnomics predictions for the key areas of technology they think will rock the channel landscape in 2018, from stor

Technology is the name of the game. Channel partners pride themselves on being able to serve as trusted advisors on the greatest and latest technology

We don't think many would disagree that automation is important; we’ve seen what it can do in manufacturing and other industries. Yet, automation is o

This three-part series explores the evolution of New Signature, based on a set of interviews with Chris Hertz, founder and former president. One idea,

This month, we partnered with Melissa Mulholland, Cloud Profitability Lead at Microsoft, to help partners succeed with the Microsoft CSP program and b

This month, we’re focusing on Cloud Profitability. BitTitan partnered with Sam Restifo, Microsoft MSP Business Development Lead for the APAC region,

Update: Elevate '17 was a great success! Want to be the first to hear about Elevate '18? Sign up here. On October 16, BitTitan partners will gather in

With the advent of the hybrid cloud, enterprise customers saw a valuable opportunity to integrate their on-premises data center with cheaper, Agile im

The Modern MSP Revolution is here Before you grab your pitchfork, think about this for a moment: Once you've staked your claim in the cloud and the du

Have you ever watched the TV show “Restaurant Impossible” with chef Robert Irvine? I’m addicted to it. Robert is a world-famous chef and restaurateur.

It's the 1990s. Enter the World Wide Web and email. MS Windows is on all IBM PCs. And GPS is fully operational. The iMac happens. It's also the decade

Starting soon, right here on ModernMSP, we'll be doing a bi-weekly series called The Evolution Of IT Services Providers. The series traces the evoluti

It’s the hard truth that most value-added resellers (VARs) and Solution Providers (SPs) fail to acknowledge and then ultimately take too long to addre

2017 is the year of marketing. The year when technology, customer experience, personalization and cooperation come of age. For we marketers it’s an ex

I am very fortunate to have worked with many SaaS organizations, either for a three-month consulting period, or a full six months to a year service to

Reselling licenses does not yield a high-value business.   Let's say you've been reselling XaaS apps licenses at $50 per user per year with a 20% re

At BitTitan, if you ask one of our developers how long it will take to fix something, a popular answer is “two hours or six days.” It’s harder to conv

The cloud is not keeping ITSPs from being more profitable. A new ModernMSP article by George Mellor, President and CEO of  KloudReadiness, points out

Gartner predicts that by 2020, a corporate "no-cloud" policy will be as rare as a "no-Internet" policy is today. What else is trending up? Competition

We’ve said it again and again: one-off, project-based revenue won’t sustain profitability in the cloud era. It’s time to walk the walk, but you don’t

This is the second installment of our marketing essentials recap for the modern MSP, looking at the final three of six articles by Saher Ghattas from

As the new year approaches, are you thinking about how to modernize your sales and marketing efforts? Saher Ghattas, a sales and marketing expert for

Microsoft Azure is a gold mine, and just like mining gold, there are many ways to sell an Azure project. If you’re looking to sell the value of Azure

You're probably familiar with the classic Dickens tale, A Christmas Carol, as it surfaces in one form or another every holiday season. There are many

"Be different: Bundle Like a Boss" Last week, we looked at MSP Persona #2: Established as a Modern MSP. This week, we're focusing on Hosting and Large

We're not just about migrations anymore. In fact, we haven’t been for some time. We’re all about helping our partners become Modern MSPs with the best

Knowing where to start can be just as difficult as knowing where to go. We’re constantly trying to become better at what we do and how we do it. For a

Happy Halloween! Or is it? We share a lot of success stories here. We love to focus on new ideas that help MSPs and bring them to life. But great idea

The cloud has brought about a new era for selling IT services, and it asks a lot of providers. Say it with me: caveat venditor. Okay, I don’t speak La

If you want to take your business to the next level it is essential to attach managed services to your offerings through automation. Learn how three M

A ModernMSP is always looking for more sustainable and adaptive solutions that can transform their business. Don’t get stuck in the past by simply res

Are you just doing migrations and stopping there? If so, you are missing out on valuable opportunities to make the cloud profitable. Modern MSPs incre

How do you mix people and automated processes? You help them work together. For our partners, automation is an opportunity to maximize resources and h

Automation effects every aspect of your business. It can help bring down the cost of service delivery for your customers. It can help you scale your b

In a recent article, cloud and tech guru Todd Hussey explained the importance of understanding the Cost of Customer Acquisition (COC) when growing you

Automation. At work it helps you stay organized, allows for more productivity and gives you more time to interact and build relationships with your cu

Automation or automatic control, is the use of various control systems for operating equipment such as machinery, processes in factories, boilers and

All processes start as manual ones. OK, that may not actually be true, but when you’re tackling a task for the first time, you probably don’t know tha

The cloud. Either you’re already embracing it as an IT consultant or Microsoft partner, or you know you should and haven’t had the time to make a stra

There’s a constant shift in what it means to be a managed service provider (or a modern MSP). That’s understandable: customers’ needs are shifting, an

The Value of 24/7 Help Desk So, you want to provide 24/7 help desk support to your customers?  You’re not alone. Offering help desk for your customer

OneDrive for Business is gaining recognition and traction among SMBs and enterprises. In particular, replacing user home drives, commonly stored on on

Cost and speed are two of the biggest barriers for moving to the cloud. And because more and more businesses are deciding to make the move -- an estim

Learn more about manual Outlook configurations and BitTitan's DeploymentPro tool in this updated post. We talk a lot about automated deployments of Ou