Customer Success

At BitTitan, your success is our top priority.

94% Customer Satisfaction

We strive to provide industry-leading customer success and support and with our 24/7 global customer success team and the largest, easily accessible Help Center for step-by-step migration guides and troubleshooting tips, the answer is always at your fingertips. Rest assured that we have your back!

With our industry-leading customer satisfaction rating, you can expect only the best support from the BitTitan Customer Success team. It is our promise to get back to you in 24 hours or less! We also have a wide range of freely available support resources available to you in our Help Center.

 

 

Help Center and Resources

The Help Center is your go-to hub for technical documentation to help you successfully complete your migration projects and address your support problems. You can also check and subscribe for MigrationWiz platform status updates on the System Status page.

BitTitan Customer Success

Let us know how we can help make your migration project a success!

Customer Support

Our global team of experts are available 24/7 so you can access support whenever you need, with a same-day response!

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BitTitan Help Center

Browse, search, and follow 90+ Migration Guides and hundreds of Help Center articles designed to address all your technical questions.

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Customer Enablement

Advanced options and flexible migration processes give you control of your migration, supported by in-product guided assistance.

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Email Support

We have a 24/7 email support team dedicated to helping you by providing in-depth troubleshooting for your MigrationWiz projects. To submit a ticket, please sign into your account to get in touch with us or send an email to support@bittitan.com!

Our support structure ensures your ticket is always handled by an engineer aligned with your local working hours, allowing for a faster ticket response time and a more meaningful ticket resolution.

To learn more about BitTitan products and the support offered, please contact us.

Explore Support Options

Premium Phone Support

We offer Premium Phone Support escalation by the incident if you need immediate assistance.
Our experts are available 24/7 and guarantee a call back within two hours.

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Enterprise Customer Management & Support Offerings

We offer end-to-end enhanced coverage for complex, large scale projects to help you quickly adopt MigrationWiz and streamline your projects for successful delivery. Services can include dedicated up-front resources, unlimited multi-channel follow-up, faster support response times, and more.

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Customer Onboarding

MigrationWiz is the easiest cloud migration tool you can use. But for teams new to MigrationWiz, we developed a simple six-step onboarding offering built around our Customer Success methodology, tailored to create a better end-user experience and ensure your project’s success.

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