How MSPComplete Works

Moving management of technology from objects to activities thru automation

MSPComplete provides IT service and support organizations an easy to use UI that is used to build templates around common and complex support activities from the 100+ automations that come “right out of the box”. These templates become a one button runbook when applied to a customer to complete a wide variety of service requests that can be used by multiple techs to support multiple customers.

MSPComplete also allows IT service teams use utilize their existing PowerShell scripts to create their own set of automated tasks and templates. You have standard procedures and now you can ensure that they are easily implemented to provide timely support to your customers.

 

Get Automated with MSPComplete

  • Create a Template

    MSPComplete provides 100+ automations in the Task Library that allow you to create templates without writing a single line of code. Once you publish the template your team uses these templates to service customers.

  • Assign Customers

    Once a services request comes in, a tech will find the correct Template for that service request, make one click on the Template, click Start Runbook and assign the customer to the activity.

  • Complete Customer Activity

    To complete the activity, the Tech will then enter information into the templates form fields for the service activity and click complete to start the runbook. Once started the tech can close the action and move to the next service request while the action runs in the cloud.

  • Create a Template
  • Assign Customers
  • Complete Customer Activity
  • Create a Template

    MSPComplete provides 100+ automations in the Task Library that allow you to create templates without writing a single line of code. Once you publish the template your team uses these templates to service customers.

  • Assign Customers

    Once a services request comes in, a tech will find the correct Template for that service request, make one click on the Template, click Start Runbook and assign the customer to the activity.

  • Complete Customer Activity

    To complete the activity, the Tech will then enter information into the templates form fields for the service activity and click complete to start the runbook. Once started the tech can close the action and move to the next service request while the action runs in the cloud.

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Create
a Template

MSPComplete provides 100+ automations in the Task Library that allow you to create templates without writing a single line of code. Once you publish the template your team uses these templates to service customers.

Assign
Customers

Once a services request comes in, a tech will find the correct Template for that service request, make one click on the Template, click Start Runbook and assign the customer to the activity.

Complete Customer Activity

To complete the activity, the Tech will then enter information into the templates form fields for the service activity and click complete to start the runbook. Once started the tech can close the action and move to the next service request while the action runs in the cloud.