BitTitan® is excited to announce the release of new Customer Success offerings aimed to enhance our customers’ experience with MigrationWiz®. BitTitan is known for its globally adopted cloud migration tool, MigrationWiz, but we are also dedicated to focusing on our customers and improving our support experience.
As we continue to enhance MigrationWiz with new capabilities and workloads, we know that our support plays a crucial role in helping our customers successfully deliver migration services. To address these needs, we have designed and released a new end-to-end Customer Success program.
Enterprise Customer Success Management
End-to-end enhanced coverage for complex, large-scale projects to ensure the best possible outcome for your customer projects. Enterprise Customer Success Management includes:
- Dedicated support resource
- Coverage across the entire project
- Project coaching and training
- Ensured project speed and execution
Enterprise Customer Support
Easier and faster access to a global team of BitTitan migration experts that will help resolve problems faster to meet your large scale, complex project deadlines. Enterprise Customer Support includes:
- Unlimited multi-channel contact (phone, email, in-product)
- Response times in under 1 hour
- Faster ticket resolution
- Monthly training webinars
Six-step proven coaching methodology developed by industry experts that help you quickly adopt MigrationWiz and make it your go-to migration tool. With Customer Onboarding you can close the MigrationWiz skill gap and simplify processes for a better end-user experience across current and future projects. Customer Onboarding includes:
- 6 live project-specific trainings
- Project configuration
- Monitoring and troubleshooting
- Tools and resources for continued success
Enterprise Customer Success Management and Support can be bundled as an end-to-end pre-, during, and post-enterprise project support and management offering. Enterprise Customer Support can be purchased per project or an annual subscription to accommodate your organization’s requirements and needs.
“BitTitan is deeply committed to customer success and passionate about providing the best possible experience with MigrationWiz. Dedication to our customers is at the center of our corporate values. I’m pleased to offer these new Customer Success Offerings and align our company and team of experts to assist every customer in reaching an amazing level of business value from their cloud migration planning and delivery processes,” explained Kara Goetz, Director of BitTitan Customer Success.
BitTitan aims to be the partner of choice for cloud migration projects. We believe our new Customer Success offerings will help our customers gain the greatest value from MigrationWiz in the shortest amount of time, adopt new capabilities and workloads as our product team continues to enhance MigrationWiz, and will give customers the support, knowledge, and resources to streamline any type of migration project they perform.
Want to learn more?
Contact us today or visit our Help Center for more information about our Customer Support offerings and support options.