Keeping stakeholders involved for project success
The stakeholder involvement piece – weekly non-technical steering committee meetings throughout the course of the project – was designed to help C-level executives stay connected to the process and see the broader benefits of the platform change. In these meetings, EdgeGuide outlined tangible milestones and reviewed the team’s progress. They also built in a time to reflect on lessons learned. With Polygon, this happened after each regional migration.
“Most IT service providers understand the importance of a structured process, but they often lack the change management skills to get customers to their desired solution. Client companies have gotten wary of promises that don’t get fulfilled. At EdgeGuide we’ve fine-tuned a process that we put in place for every project, and our clients really see the difference it makes,” said Al-Balaghi.
Mergers and acquisitions can be tricky and complex, and not just from an IT standpoint. When two groups are beginning to work together for the first time, it’s important to build trust quickly. In the worst case, rumors begin to fly and employees don’t know who to believe.
“Our governance process gets the right people in the room so they can hear about project status and discuss what’s needed for the next steps. By making it high level and productive, they find it’s well worth 30 minutes a week,” said Al-Balaghi.
No trouble with MigrationWiz
MigrationWiz was chosen for the Polygon project because of its ability to deliver a fast, secure migration from Google Workspace to Microsoft 365. The EdgeGuide team was familiar with other migration tools, but decided to bring in BitTitan for this complex, multi-site project.
“We were really impressed with the error reporting in MigrationWiz. Because it’s so detailed, it allows for precise troubleshooting. The result is no wasted time because we know exactly what needs to be addressed and can fix it right away, keeping the migration on track. Other tools just stop and throw an error message, leaving you to discover what got hung up,” said Al-Balaghi.
EdgeGuide has completed the migration work needed to integrate Polygon Group’s current accumulation of companies. But there’s more to come as Polygon continues to implement the acquisition strategy that’s at the core of their growth plans. EdgeGuide – and MigrationWiz – stand ready with a migration taskforce that will respond as soon as they’re notified of a merger so they can quickly handle the next integration.