Automation or automatic control, is the use of various control systems for operating equipment such as machinery, processes in factories, boilers and heat treating ovens, switching on telephone networks, steering and stabilization of ships, aircraft and other applications with minimal or reduced human intervention. Some processes have been completely automated.
The biggest benefit of automation is that it saves labor; however, it is also used to save energy and materials and to improve quality, accuracy and precision.
Or so sayeth Wikipedia.
For MSPs, automation is a beautiful thing. It turns the most complex task into a mindless procedure that glides over hurdles and gets it done faster than possible in any manual fashion.
And we’re now at an inflection point, seeing a real transformation of the use of automation within the cloud. According to Gartner, “Automation affects infrastructure, platforms and IT service, and as agile adoption increases, continuous changes will become more mainstream.” More and more companies are trusting BitTitan partners to make increasingly frequent changes to their IT situation, which in turn means that they build stronger, closer and more trusted relationships. That, in turn, makes it necessary for modern MSPs to have processes that can support those frequent changes. And you need to deliver on a great experience throughout every project or service engagement to prove worthy of that trust.
What can automation do for an MSP? Here are some of the thoughts we’ve heard from partners:
“Automation is going to make a more predictable business.”
“We’ve realized that this age, the old processes are not going to work anymore.”
“Automation is going to help us bring the cost of delivery down for our customers and it’s going to help us scale.”
“For service delivery, automation affects all of our business.”
“Only through automation and using tools, a lot of BitTitan tools and other automation tools, to get scale. Automation allowed us to go to the next level.”
Automation is one of the six buzzwords of the modern MSP. (What are the others, you ask? Cloud, recurring revenue, upsell/cross-sell, bundling and customer relationships.) The time has come for IT professionals to modernize as the cloud has matured, as has customers’ understanding of it. “From 2016 through 2020, more than $1tn in compounded IT spending will be directly or indirectly affected by a shift in spending to cloud-based services, according to analyst Gartner.”