New Navigation Path
We now have articles sorted into more general topics such as Getting Started (where you can find out information about BitTitan and how to use our products), Migration Help (articles for getting help with specific questions or issues in migrations), Products (articles specifically about a single BitTitan product), and Tools (products that are used in conjunction with our main products.
The new look is set up to help make searching for and finding articles far more logical and easy. Most articles are now sorted by environment to try to help you find answers in a more timely manner.
Introducing Guided Assistance
We’ve also have turned on a new feature for our Help Center called Guided Assistance to help you troubleshoot issues on your own time! This feature can be accessed by clicking on the Contact Support button on the lower right of the main Help Center page. This Guided Assistance will walk you through selecting what tool you are using, what the issue is, and what some potential solution articles are available.
This approach means that you do not need to open a ticket with BitTitan Support or wait for a reply! You can find answers in a matter of minutes and continue on with your project. When using Guided Assistance, you can select which BitTitan project you are using, which type of project you are working on, and more.
For example, you can select MigrationWiz, then Public Folders, then Migration Errors, then that the errors are coming from the Source, and that your source is Office 365. The Guided Assistance tool will then give you a list of Help Center articles that might be relevant and helpful.
If the options provided do not help resolve the issue, you will be able to open a ticket from the Guided Assistance and our Support Engineers will be happy to help. Opening tickets through the Guided Assistance will help us as well, as we will be able to add more links to articles that can help and refine the decision tree to provide those articles.
We do continue to refine the search results that can be presented for each option and hope that this will become even more helpful as time goes by.
Over the next several weeks, we will be making several more, small, changes to the interface for contacting support. Stay tuned for more information and additional changes in the coming weeks to better streamline the Contact Support process.
Learn more about our support at https://www.bittitan.com/support/.