ESG Research Results: 2020 Managed Services Landscape

With business models transforming, MSPs must adapt to stay viable. That's why they’re placing stra...
Planning Ahead for Exchange 2010 End of Support

Editor's update: Microsoft announced they are extending end of support for Exchange 2010 to October...
With the right migration tool, migrating from Office 365 to Office 365 doesn't have to be a hassle.

Migrating from Office 365 to Office 365—especially when you want to keep the domain name—can be ...
Securing the Weakest Link: Educate End Users about Cyber Risks

A disheartening upward trend Nearly every day you read about a new malicious attack on computer net...
Recurring Revenue Sales Plans That Rock

Your sales plan won't work in a recurring revenue world for two reasons. You’ve taken your transac...
Building Cloud Services Recurring Revenue: 5 Metrics

Revenue, profit and cash flow are the ultimate measurements that validate how you are truly doing as...
The How Of Fixing Slow Networks, For Your Cloud's Sake

The reality is that more network activity is moving to the WAN and Internet. And visibility and cont...
Begun The Cloud War Has!

The Cloud War?! It’s not quite as dramatic as Yoda ominously announcing the start of the Clone War...
CX Management: Who's The Best (Plus Metrics For Success!), Part Two

In our first post, I talked about what CX (customer experience) can mean to different people, workin...
Crafting a Recurring-Revenue Sales Plan

The right sales plan plays a vital role in achieving sustainable and growing revenue for any busin...
The Gross Profit Challenge

What obstacles do value-added resellers, IT solution providers and managed service providers face? ...
Customer Satisfaction Is Not Customer Loyalty: Why It Matters

If your customers are happy, it doesn’t matter whether you use the term customer satisfaction or...
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