CX Management: Who's The Best (Plus Metrics For Success!), Part Two

In our first post, I talked about what CX (customer experience) can mean to different people, workin...
Crafting a Recurring-Revenue Sales Plan

The right sales plan plays a vital role in achieving sustainable and growing revenue for any busin...
The Gross Profit Challenge

What obstacles do value-added resellers, IT solution providers and managed service providers face? ...
Customer Satisfaction Is Not Customer Loyalty: Why It Matters

If your customers are happy, it doesn’t matter whether you use the term customer satisfaction or...
We Asked Our Developers: What Work Annoys You?

At BitTitan, if you ask one of our developers how long it will take to fix something, a popular answ...
The Five Stages Of VAR Grief

It is traumatic to lose what once was, a loved one, a cherished pet or that great pair of blue jeans...
Double the Size of Your Office 365 Migration Projects

Don't leave money on the table.   Many BitTitan Partners have increased their profit marg...
Hybrid VAR – Don’t Overreact, But …

The increasing demand for cloud services is forcing value-added resellers (VARs) and solution provid...
Why Modern MSPs Must Think and Act Like SaaS ISVs: Three Reasons

Does a modern MSP have to think like a SaaS ISV? Modern MSPs are almost never SaaS ISVs! How does...
The Gross Profit Challenge: Overcoming Obstacles in the Cloud Era

Many of the old profit pools are shrinking, and if you’re a leading channel company you are under ...
Change Your Approach to Profitability with Automation

The cloud is not keeping ITSPs from being more profitable.   A new ModernMSP article by ...
Report: Migrating Email and Archives to Microsoft Platforms

There's no substitute for data. A lack of information about an industry, customers, competitors, ...
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