by BitTitan Team | Aug 16, 2016 | Industry Info
Content Marketing is one of the hot topics that has become part of the language of inbound marketing. It’s essentially a process of using targeted, engaging content to drive your audience to take a specific action. OK, that’s all fine and well, but what does...
by BitTitan Team | Aug 11, 2016 | Industry Info
In a recent article, I mentioned the importance of the ModernMSP focusing on delivering business outcomes to clients. “Business outcomes” is a fairly new concept in the traditional IT world, most especially with traditional IT Solutions Providers (ITSPs)...
by BitTitan Team | Aug 11, 2016 | From the Experts
While many IT services providers and their customers are seeing the value of the cloud, some small businesses are holding out for a variety of reasons. Some of the common reasons I hear from providers include:
by BitTitan Team | Aug 10, 2016 | From the Experts
Automation effects every aspect of your business. It can help bring down the cost of service delivery for your customers. It can help you scale your business. And ultimately, it can help you and your business get to the next level. We sit down with some MSPs to...
by BitTitan Team | Aug 6, 2016 | Industry Info
In a previous post, we provided a primer for the ModernMSP on the Cost of Customer Acquisition, or COC (often referred to as COA by executives and investors in recurring revenue businesses). In that post, we talked about why COC is such a critical part of a...
by BitTitan Team | Aug 4, 2016 | From the Experts
In a recent article, cloud and tech guru Todd Hussey explained the importance of understanding the Cost of Customer Acquisition (COC) when growing your IT services business in the next era of the cloud. As cloud adoption rises, more and more providers have set their...
by BitTitan Team | Aug 3, 2016 | Industry Info
While many IT services providers and their customers – particularly small businesses – are seeing the value of the cloud, some are holding out for a variety of reasons. Some of the common reasons I hear from providers include:
by BitTitan Team | Aug 3, 2016 | Industry Info
As businesspeople, we are all familiar with the age-old concept that acquiring new customers is many times more expensive than retaining existing customers (by some reports five to seven times more expensive). In a ModernMSP’s business, the value of customer...
by BitTitan Team | Jul 30, 2016 | Industry Info
Are you a trusted advisor to your customers? (You might have heard that it’s one of the hallmarks of a Modern MSP). Being a trusted advisor is about more than giving advice—it’s about knowing your customer and what they’re going through. For example, let’s...
by BitTitan Team | Jul 28, 2016 | From the Experts
MSPs Discuss Automation Beyond the Office Automation. At work it helps you stay organized, allows for more productivity and gives you more time to interact and build relationships with your customers. Basically, automation allows you to work smarter not harder which...
by BitTitan Team | Jul 28, 2016 | Videos
The automation of certain IT processes not only makes the clients’ lives easier, it also benefits IT professionals. There are many things that could get tedious, but we have IT automation to thank for certain processes that don’t need to be hands on. Chris...
by BitTitan Team | Jul 26, 2016 | BitTitan News
During our annual party at WPC, we recognized nine BitTitan partners from around the globe who have built their cloud empires as Modern MSPs. Presenting the BitTitan Partner of the Year award winners.
