The BitTitan Blog for Service Providers
Pricing your services based on your costs creates a peril; any bargaining eats your margin. Yes, you may charge a fixed fee or tiered-level prices for low-risk services or discrete products. But those pricing models do not work once you introduce your expert services,...
As businesses continue to contend with digital disruption, IT is facing an upheaval as it evolves from a support to a leadership role. As an IT professional, your job now has an impact on customer service, user experience, and even the company culture. To get a...
We don't think many would disagree that automation is important; we’ve seen what it can do in manufacturing and other industries. Yet, automation is often a double-edged sword: As processes become cheaper, faster, and more predictable, we reduce the need for people....
First of all, we'd like to congratulate Kelsey Epps, our very accomplished resident Office 365 expert, for his continued recognition and recent renewal as a Microsoft MVP! We got personal with Kelsey earlier this year—check out the interview here. Today we'll be...
This three-part series explores the evolution of New Signature, based on a set of interviews with Chris Hertz, founder and former president. One idea, one value Chris Hertz gets excited when he speaks and in turn, we’re excited too. We were surprised the first time he...
This month, we partnered with Melissa Mulholland, Cloud Profitability Lead at Microsoft, to help partners succeed with the Microsoft CSP program and become Modern MSPs.
This month, we’re focusing on Cloud Profitability. BitTitan partnered with Sam Restifo, Microsoft MSP Business Development Lead for theAPAC region, for our Cloud Profitability Webinar.
What's an automated Runbook, and why do you need it to get organized? The short answer: it's how we bring your documentation and intellectual property to life in MSPComplete.
With the advent of the hybrid cloud, enterprise customers saw a valuable opportunity to integrate their on-premises data center with cheaper, Agile implementations which were easily scalable in the cloud. To meet this emergent customer need, SIs (Systems integrators)...
